MAKE A RETURN?

You have a period of 14 days from receipt of your order to return your items to us.

It is essential to follow our return process through the app EASY. This ensures optimal management of your request.

Important note: any return not declared or not made via FASTOCHE cannot be processed or refunded.

To make a return, please use our dedicated application by clicking on the following link:

MAKE A COMEBACK 🔁

⚠️ Return conditions:

  • The articles must be own, with their label intact, and returned to their original package.
  • A command can only generate one only return slip.
  • The delivery note included in your package cannot be used as a return label.